Can You Delete Reviews Off Your Facebook Business Page
Y'all finally made a Facebook page for your service business organisation and you're starting to build your online reputation when out of nowhere, you're hit with a bad review.
While information technology certainly hurts, don't let information technology ruin your page. At that place are a few different ways you tin can handle negative Facebook reviews to keep your folio positive and demonstrate your v-star customer service skills. Permit us walk yous through your options in this guide.
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How to delete a review on Facebook
Your gut instinct after receiving a negative review may exist to delete it. After all, y'all're worried about how information technology may touch on folio visitors and whether or not potential clients book work with you.
Unfortunately, there's no way to simply delete a Facebook page review. Instead, you will either demand to:
- Study fake or spam reviews
- Turn off your Facebook reviews
- Answer to negative reviews
READ MORE: Can a company sue over a bad review?
How to determine if a Facebook review is legitimate or fake
Earlier y'all decide which route to take, you should determine whether the review is legitimate or not. Enquire yourself the following questions:
- Is the review specific to my company?
- Do I recognize the client's name or is information technology in my CRM?
- Does the Facebook user'southward profile look legitimate? (do they have a real profile picture show, is their name an actual name, do they have more than one or two friends)
- Do whatever of my employees recollect working with this person or were they involved in the incident that the complaint is referring to?
- Does the review make sense in relation to my services?
- Is the review obviously spam?
Here's an case of a spam review on a Facebook business page. Although it's acting as a recommendation, the content has nothing to do with the business or service the Facebook page is for.
It's a good idea to have reviews similar this removed fifty-fifty if they boost your star rating because they don't offer any value to potential customers.
If the review is faux, y'all will need to report information technology. But, if it seems legitimate, your side by side step is to determine whether it goes confronting Facebook's Community Standards.
For example, Facebook does non let reviews that:
- Incite violence
- Instigate bullying or harassment
- Encourage suicide or cocky-injury
- Include nudity
- Use hate oral communication
Reviews that don't follow Facebook's Customs Standards can also be reported, whether they're from legitimate customers or not.
Information technology's besides of import to note that Facebook currently allows for both star ratings with content, and star ratings with no content. This ways that you may have a low star rating and no actual reviews to study.
When this happens, you can either leave your Facebook page as-is or hibernate your reviews.
How to written report fake Facebook reviews
If a review is fake, spam, or goes against Facebook's Community Standards, your best bet is to report it by following these steps:
1. Log in to your Facebook business folio
2. Go to your Reviews tab and detect the review you want to study
three. Click on the 3 dots in the top left corner of the review
4. Choose Report Mail service from the menu
v. Follow the prompts to report the review
Once reported, Facebook's team will review your report and determine whether to delete the content from your page. Keep in mind it tin can have anywhere from a twenty-four hours to a couple of weeks to have a review removed.
How to turn off Facebook reviews
If a bad Facebook review is legitimate, or if Facebook doesn't remove it later on you file a report, your next choice is to plow off reviews on your Facebook business folio.
However, Facebook won't permit y'all to hide a single review. So, if you make up one's mind to plough off your reviews, both positive and negative comments and star ratings will exist subconscious from your page completely.
In one case you plough your reviews dorsum on, they will all be visible over again.
To plow off your reviews on Facebook, follow these steps:
1. Log in to your Facebook business organisation page
2. Go to your page's Settings bill of fare, located in the top right corner
3. Click Edit Page
4. Discover the Reviews heading and select the Settings button
5. Go to the department that says Testify Reviews, and motility the slider from ON to OFF
To turn them back on, follow the same instructions, but move the slider to ON.
READ More than: Looking for how to delete a negative Google review?
How to respond to negative Facebook reviews and resolve the situation
Reputation management isn't simply most deleting or hiding negative feedback. Information technology's as well virtually responding directly to customer feedback. Responding to a negative review gives you lot a chance to articulate upwardly the result and show your customer you intendance well-nigh their satisfaction.
Information technology could just accept a polite and honest response to change a bad review from a client into a positive 1.
Other times, potential clients will look at how you handle bad online reviews as a way to judge your customer service skills and professionalism. Information technology also shows them how you might treat them, if they determine to book with yous.
If you can't study a review, and you don't want to hide your folio's reviews entirely, consider responding to a customer's review. Information technology might seem confrontational to respond (and uncomfortable) only call up it's simply a part of offering proficient customer service.
Here are some example review response templates you can use to become started.
1. How to respond to an accurate negative review
Hi [customer name], we're and so lamentable to hear that you weren't satisfied with the service yous received. We have customer feedback very seriously and would like to exercise what we tin can to resolve this issue. Please give united states of america a call at [phone number] or email us at [email accost] to discuss this in more than detail.
Once the issue has been resolved, you can ask the customer to edit or update their review. But keep in mind, you lot should only do and so if you lot're confident the client is happy with the end result.
READ MORE: How to become repeat customers for your service concern
two. How to answer to a fake review
Hullo [customer proper noun]. Cheers for reaching out. Unfortunately, we have no record of your name in our client database. If you meant to leave this review, delight reach out to our customer team at [phone number] or [email address] to discuss your experience in more item. We would love to help you resolve this result! If y'all left this review in fault, would you consider removing information technology? We'd greatly capeesh it. Thanks!
Become more positive Facebook page reviews
Social media platforms tin be swell for your business. They're a place where yous tin communicate with customers and build a solid online reputation. Don't allow a couple of negative reviews get you down.
Instead, work on getting more positive reviews to rest things out on your Facebook page. You can try:
- Sending out satisfaction surveys later on completed jobs
- Asking happy clients for positive reviews
- Staying on tiptop of dissatisfied clients through follow-ups and satisfaction surveys
- Responding to negative reviews early and resolving the bug
- Being polite, professional, and composed during all client interactions
- Making expert customer service part of your business
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Source: https://academy.getjobber.com/remove-reviews-from-facebook/
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